Terms of Service & Refund Policy

Harvest & Croft is a local food curation business based in Preston. By placing an order with us, you agree to the terms set out on this page.

All orders are placed via our website and are subject to availability. We reserve the right to refuse or cancel any order at our discretion, in which case a full refund will be issued promptly.

Orders must be placed by Wednesday at 10:00 PM each week for Friday delivery. Orders received after the Wednesday cut-off will be held for the following week's delivery run.

Delivery is currently available to PR1, PR2, PR3, and PR4 postcodes only. If you are unsure whether we deliver to your address, please contact us before ordering.

All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable. Delivery is included free of charge for all orders within our delivery area. We reserve the right to change prices at any time; the price displayed at the time of your order is the price you will pay.

To cancel or amend an order, please contact us at [email protected] or call 07474 120 750 as soon as possible. Cancellations received after the 48-hour window cannot be guaranteed and may not be eligible for a refund.

If your box arrives damaged, incomplete, or with items that do not meet the quality standard you would reasonably expect, please contact us within 24 hours of delivery with a brief description and, where possible, a photograph.

We will offer a replacement, credit, or full/partial refund at our discretion depending on the nature of the issue. Refunds are processed via the original payment method and typically appear within 5–10 business days.

We are unable to offer refunds for items that have been consumed or for change-of-mind cancellations made after the 48-hour window.

We deliver every Friday afternoon between 1:00 PM and 5:00 PM to addresses within our delivery zone. Delivery times may vary. We will leave your box in a safe place if you are not home unless you have instructed us otherwise. We cannot accept liability for boxes left unattended for extended periods.

Because we source fresh from local Lancashire farms, dairies, and bakeries every week, exact items, produce, and cuts will vary based on what is at its absolute peak quality. Photos show a sample of our weekly box contents and are not a guarantee of specific items.

Our boxes contain products sourced from a range of local producers. While we take care to provide accurate product information, we cannot guarantee that any item is free from allergens. If you have a food allergy or intolerance, please contact us before ordering so we can advise accordingly.

To the fullest extent permitted by law, Harvest & Croft's liability for any claim arising from an order shall not exceed the value of that order. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For any questions about these terms, please contact us:

• Address: Preston, Lancashire
• Email: [email protected]
• Phone: 07474 120 750